Last edited at May 9, 2023

Refund Policy for Paid Plans

At Typedream, we want to ensure that you are satisfied with your purchase. That's why we offer a 14-day, money-back guarantee when you purchase a paid plan.

Eligibility for a refund

You are eligible for a full refund if you purchased a new Paid Plan using a credit card within the last 14 days.

The refund policy does not apply to renewal payments or upgrades of existing plans unless the original purchase of a Paid plan was made within the last 14 days.

Additionally, the refund policy does not apply to the re-purchase of a Paid Plan on a site that has previously been upgraded. This means that if you upgrade to a Paid Plan, request a refund within the first 14 days, and then upgrade that site again on day 14 or later, you will not be eligible for a refund.

If you feel that you deserve a refund after the first 14 days have passed, please submit a support ticket, and we will review it.

Request process for a refund

To request a refund, submit a support ticket within the first 14 days of purchasing a Paid Plan. Please include the following information:

Our customer support team will follow up with you if they have any questions to ensure that we cancel and refund your subscription on the intended site.

Important: Typedream is not responsible for any bank charges, commissions, or overdrafts. The only way to remove these charges is through direct negotiation with your bank.

For a complete policy of our services and fees, please refer to our Terms of Service

How to submit a support ticket

After logging into your Typedream Site, you can find the button for Help & Resources within the platform:

In the Web Page Editor

In the Dashboard

You should see a popup with different resources, click Get Support

Click Get Support

It should open a chat bubble on the right side. Select Sales and proceed with your request.

Send a request for Sales

If you still have more questions

Get in touch with our Customer Service - please use any of the options listed below:

  1. Live Chat support
  2. Send an email message to: [email protected]

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